Writing manuals can be a challenging and time-consuming task, and yet you want to ensure that the manual you write actually helps someone and is user-friendly. Readers want user manuals to answer their questions quickly so that they can get back to whatever they were doing.
A successful user manual provides users with quick answers to the questions that they might have about a particular product. Users searching for information do not want to know about the latest and greatest features of the product. Users want to know how to complete tasks. Technical writing focuses on user tasks and the concepts that support the tasks. Writing a good user manual requires good technical writing.
We work very closely with our clients to create manuals that provide instruction, precautionary information, getting-started information and details about their product. There are no standard combinations or sequences for writing manuals; every company and product is different.