Services
Policy & Procedure Manuals | Employee Handbooks | Training Manuals | Standard Operating Procedures (SOPs) | Operations & Process Improvement
We partner with organizations to address complex challenges, streamline operations, and achieve meaningful business results. While confidentiality prevents us from naming specific clients, we can share a broad view of the consulting services we provide — illustrating the depth of our experience while honoring the privacy and trust of our clients.
Harris County: We had the privilege of collaborating with a great team to rewrite the county policy & procedure manual. The project included assessing existing policies and procedures and researching updated laws and regulations. Documenting policies and procedures creates a transparent framework for decision-making, ensuring that employees understand the rationale behind specific policies and the consequences of non-compliance.
International Nonprofit Organizations: Working with these organizations has been very rewarding. The stakeholders are forward-thinking, enthusiastic, and passionate about their missions. We assisted them in writing employee handbooks, standard operating procedures, and department manuals. As their organizations grow, they need documentation to maintain consistency. The goals were to provide “how-to” guides that team members use as references and to develop a series of checklists.
Software Development: We genuinely enjoy working with clients in this exciting, creative, and competitive industry. We have successfully written standards of business conduct, backup processes, disaster recovery plans, user manuals, troubleshooting guides, and departmental manuals, including new customer onboarding, help desk training, sales and marketing processes, and human resources onboarding best practices and checklists.
International Full-Service Construction Firm: Working entirely remotely — even before the pandemic — we partnered with key stakeholders to create a comprehensive policy and procedure manual. Scattered processes were unified into a cohesive framework, bringing structure, clarity, and consistency across the company.
Montessori Academy: For more than 25 years, we have served as trusted consultants to a privately owned and operated school. Our work has included developing and refining staff procedures and guidelines, shaping recruiting and onboarding strategies, and producing comprehensive resources such as job descriptions, teacher responsibilities, handbooks for employees and parents, and evaluation tools.
Transportation Company: Faced with high employee turnover, the company needed clear operations and procedure manuals in both English and Spanish. Our assessment revealed that employees were frustrated and uncertain about their responsibilities. By creating bilingual manuals, we helped reduce misunderstandings, strengthen retention, and improve overall morale.
Startup: A growing retail startup needed a comprehensive policy and procedure manual but lacked the resources for a dedicated HR department. Partnering closely with the owner, we developed a complete framework before the business opened its doors, providing structure and clarity from day one.
Certified Financial Planner Firm: To keep pace with growth, a CFP firm needed standardized procedures for client onboarding, compliance documentation, and internal workflows. We partnered with leadership to design a comprehensive operations manual, streamline reporting processes, and implement tools for consistent client communication. The result was a more efficient, scalable operation that improved compliance readiness and elevated the client experience.
Pipe Manufacturing Company: Working alongside management, we developed a comprehensive employee handbook to unify existing procedures. The handbook detailed warehouse operations and emergency evacuation protocols, transforming scattered documents into a single, well-structured resource that provided clarity and consistency for all employees.
Contact Us Today!
Whether you would like to discuss a potential project, explore our services, or simply learn more about The Woodlands Consulting Group, we invite you to connect with us through the contact form. We will respond promptly and look forward to the conversation.
Technical Writing, Operations Manuals, HR Documents, Guides
Technical Writing, Operations Manuals, HR Documents, Guides
Technical Writing, Operations Manuals, HR Documents, Guides, Technical Writing, Operations Manuals, HR Documents, Guides, Technical Writing, Operations Manuals, HR Documents, Guides, Process Improvement & Documentation | Risk Management